Improve operational efficiency with reliable 24/7 dispatching and support.
No matter the industry –
timely customer service and response is paramount to ensuring your continued success and maintaining your company’s reputation.
Reliable & Persistent Message Delivery
Whether by phone calls, emails, Text, web portal or radio, we get messages delivered. With date and time stamp service, you never again have to question or be questioned why an important message or call for help was not acted upon.
We Follow The Schedule We’re Provided 24/7
We take all pertinent information from callers and do not stop until messages have been delivered to on-call personnel. You have access to change or add to the on-call schedule anytime.
We Contact On-Call Team Members Using Preferred Methods
Preferred contact methods can be changed based on specific preference, the time of day, the day of week, the type of message, etc.
Outsourcing 24/7 Dispatching Makes Sense
The majority of our clients come to us because like most successful businesses, they have far more work than they can handle, and not enough time or qualified personnel to get it done.
Using an in-house 24/7/365 call center to handle customer service and dispatch needs is very costly. Large, busy companies often have so many calls coming in, but not enough people, or qualified people, to answer those calls and field queries. When this happens, companies will often raise prices to compensate.
Outsourcing 24/7 dispatching results in streamlined and efficient processes, while reducing costs.
Information Technology Providers
TCB is one the only agencies in the USA that specifically provides dispatching services for Public Safety services. We have dispatched for Private Security & College Safety departments since 2008.
We have full computer aided dispatch services with CAD and RMS intergration
Nationwide Radio Dispatch options
Web Based CAD, RMS, and Mobile App