VACATION RENTAL ANSWERING SERVICE

How do you currently handle after hours calls for your vacation rental company, Airbnb, VRBO, etc?

Operating a vacation rental management company is not a 9-5 job.  The question we have is can you use a little assistance dealing with the after hours office/emergency calls, maintenance issues, house keeping, key codes, even after hours reservations?  TCB Answering Service is here to help. In fact, we already provide this service to many companies just like yours across the USA.

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“Choosing TCB for our answering service was one of the best decisions we have made for our business.  It is wonderful knowing our after hour calls are answered professionally and quickly, and guest problems are solved in accordance with our procedures”

      -Liz, Oregon Beach Vacation Rentals

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Your calls are answered in your business name.  Routine call messages can be faxed, emailed and even text messaged to you at times of your choosing. Emergent or high priority calls can be relayed to your on call staff for quick action.  The service is 100% customizable to your needs and operation.

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This gives you the peace if mind knowing that all of your calls are being answered and handled according to your instructions.

Read about our services in this trade publication titled “8 Resources you must consider if you own or manage vacation rentals”

From  full service Vacation Rental Agency’s to Airbnb, VRBO, or privately  owned homes, we have a package for you.  Here area just a few of the services we often handle for these types of clients.

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• After hours and overflow calls

• Key code and access troubleshooting

• Reservation Inquires

• After hours emergency dispatching

• Wifi Access Issues

• Filtering Non emergent calls  and sending messages to your team for follow up in the morning

• Assisting guest with after hours check-in, parking , and driving directions

• Dispatching on call staff for emergency calls, or contacting service vendors directly. 

• Ability to use your existing web bases rental management software to assist guest.

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Let us take some of the burden of a 24×7 operation off you plate!

PMS Systems We Currently Work With:

Streamline

RezForce

V12.net

Virtualkey

Hostaway

EdgeState

Escapia

Guest Ready

Inn Style

Your Porter

Track

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We are open to working with others as well!

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